Frequently Asked Questions
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Sterling silver is an alloy made of 92.5% silver and 7.5% other metals, usually copper. This mixture gives the silver added strength and durability, making it more suitable for use in jewelry and other items that will be handled frequently. Silver, on the other hand, is a pure metal and is generally considered to be too soft and malleable for use in most jewelry and other items. The difference in purity and alloy content between the two makes sterling silver more expensive than silver.
Our jewellery is exquisitely designed and handcrafted by our artisans based out of India. Living in the state of Gujarat, Rajasthan, West Bengal, Orissa, Goa, Uttar Pradesh.
Our core metals include silver and sustainable material such as wood, plant based resins, textile handcrafted with a beautiful three tone finish. Further our jewellery is beautifully interlaced with a vast material bank ranging from crystals to exquisite AAA+ graded pearls, to name a few.
We assure that the colours are as precise as possible. Slight variations may occur due to the effects of bright lighting during photography.
We’re always delighted to be of help, feel free to get in touch with us on WhatsApp: +91 9724040368, email: firstname.lastname@example.org
We suggest you store your jewellery in dry cloth bags and cases.
We want to ensure that you are able to take care of your jewellery with utmost care and ease. To help you in this we have an elaborate jewellery care guide on our website.
Upon placing an order for the gift card with us, the recipient will receive an email with more details.
You can avail the gift card anytime through a coupon code of the equivalent amount.
Payment & Shipping
We Accept most cards like Visa, Master, AMEX. Further we have Cash on Delivery (COD, extra INR 250 chargeable), known wallets & UPI mode of payment options too.
Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.
To update your shipping address you can reach out to us via +91 9724040368 or mail at email@example.com
We provide free shipping on all our orders across India and INR 1500 shipping charge per order across the world for order value up to INR 50,000. We offer free international delivery for order value above INR 50,000.
The duties and taxes (if shipped outside India) shall depend on the destination country and the amount of your shipment.
Once shipped, you will be receiving an email or SMS from our end to be notified on time.
We require 7 to 10 days to finely handcraft your order. However the Ready to Ship pieces get dispatched in 48 to 72 hours.
Returns & Exchanges
* Each purchase comes with a seamless 7-day return policy.
* If you are not satisfied with your order, you can initiate a return within 7 days of receipt through our contact number, “Contact Us” form or email us at firstname.lastname@example.org. Our sincere request is to mention – “Returns – Order <number>” in the form to make this efficient! We will then do the rest for you. Against the return, you will receive store credit.
* Custom orders and sale items cannot be returned or exchanged.
* Any returned item must be unused and in its original condition and packaging, with all tags still attached.
If there is any issue with wrong order we will make sure to solve the issue as soon as we verify the order.