- Before we ship your order, we inspect the piece thoroughly. Your chosen pieces are then packed with love and shipped within 4-5 working days from our fulfilment centres.
- You will also receive a personalized confirmation on receipt of the order as well as once shipping has been done to keep you informed. Most parcels should arrive within 5-7 working days – timelines could vary depending on the dispatch.
- In case you would like an express delivery, please reach us over our contact number. We will do our best to accommodate your requests!
- We make all the efforts to keep the inventory on the website and social media channels updated. In the off-chance there is a stock out, we will reach out to figure out your preferred way forward.
- We are happy to offer complimentary shipping within India!
- Shipping is free for orders over $350
- If your order amount is less than $350, a flat fee of 30$ will apply at the checkout
- Most in-stock items will arrive 7-15 working days after receipt of your order
- Please note that delivery timelines are estimates and will vary based on location, public holidays, and border control protocols and delivery dates cannot always be guaranteed
- All international offers are subject to additional shipping charges based on taxes, tariffs, and duties applicable. All such fees are to be paid by the customer at the time of delivery. Given these vary based on locations, and are often changing, we will not be able to accurately predict this at the time of order
- In case of any issues/ delays, we will of course help you with any information from our shipping partners. Please reach out to us through our contact number, our Contact Us form, or email us at firstname.lastname@example.org
RETURNS AND EXCHANGES
India – Returns:
- Each purchase comes with a seamless 7-day return policy.
- If you are not satisfied with your order, you can initiate a return within 7 days of receipt through our contact number, “Contact Us” form or email us at email@example.com. Our sincere request is to mention – “Returns – Order <number>” in the form to make this efficient! We will then do the rest for you. Against the return, you will receive store credit.
- Custom orders and sale items cannot be returned or exchanged.
- Any returned item must be unused and in its original condition and packaging, with all tags still attached.
India – Exchanges:
- We are committed to quality and all your Mauka Makaii jewelry is carefully inspected before dispatch. Given all jewelry is handmade, some imperfections are by design and not defects. If, however, you notice any damage or in case of damage during shipping, we will replace it for you.
- Please reach out to us using our contact number, “Contact Us” form or email us directly at firstname.lastname@example.org within 24 hours of receiving the piece to report a problem. Mauka Makaii is taking care of your hygiene from the start, if still in any case you get a hygiene issue, we don’t offer exchanges on purchases.
- Please note your exchange will be subject to additional charges based on the nature of the request.
- We don’t offer any returns or exchanges for any products purchased from us by international customers. All purchases are final.